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When is a student not a student? When there’s money involved!

January 9, 2007 Criticism / Transport
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Example student card

How do you identify a student? Sounds like the opening to a joke, and in many ways this isn’t far from the truth. A great number of services and products come with discounts to students, and discerning who is eligible therefore requires a little more care and attention than simply looking out for tousled hair, hangovers, piercings and berets. Most higher education institutions produce student identification cards, which might double as library cards, security cards and/or university credit cards, amongst other things. However, the vast range of designs and stamps means that identifying a student card could prove as difficult as trying to identify a student by the first glance rule.

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Ireland avoids the burdens of public transport

November 19, 2006 Criticism / Politics / Transport
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This weekend a radio talk show in Ireland was lamenting the state of the Irish road network, in particular focusing on the state of her road signs. Anyone that has driven through the country will understand how this seemingly trivial matter could be focus for an entire discussion. The cause of the problem was perceived to be the decentralised system of transport regulation, the result being a wide disparity between different parts of the country, and a generally poor system compared to European standards. The show received numerous SMS messages and emails highlighting more extreme examples, from road signs incorrectly directing traffic, through long stretches of road with nary a road-sign or indication of turnings, to the example of sections of road with conflicting speed limits, no doubt compounded by some complications in the changeover from miles to kilometres per hour.

Yet what was only mentioned in passing was that government initiatives to improve the transport network in the country can only be spent once, and ultimately further improvements to the road network must necessarily mean public transport receives less funding. One of the interesting statistics cited was that in Dublin, the only large urban centre, around 70% of commuters travel to work by private transport. Although unduly unfair, for the sake of comparison just consider the figures for the centre of London, which show the figure to be as low as 10%. Is Ireland’s public transport system underperforming?

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Whose National Trust is it anyway?

November 2, 2006 Criticism / Economics
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A visit to Threave Gardens near Castle Douglas in Dumfriesshire, one of the National Trust for Scotland’s many well-kept properties in the south of Scotland. Beautiful weather, the height of the summer, and the chance to explore a well-kept garden and the fully restored Threave House. As the NTS website even offers:

Visit the Countryside Centre to find out more about the estate’s wildlife and conservation work before setting off to explore, perhaps to Threave Castle or the bird hides overlooking the River Dee and Black Park Marsh, a Special Protection Area for breeding waders and wintering wildfowl. If you’re lucky you may even see otters and osprey fishing in the river. Just make sure you leave enough time for a cup of tea and a slice of home-made cake.

Sound wonderful? A perfect day out for the family, wouldn’t you say? That is, until it comes to paying entrance fees. Bearing in mind the respectable discounts offered for families, simple admission to the gardens costs an impressive £5 per adult. Access to Threave House in addition (by guided tour only) brings the ticket price up to £9. In order to visit the nearby Threave Castle a further £3.50 need be added to the day’s toll.

Of course, these are more extreme price figures, and some people may even consider these prices to be good value. Indeed for families of the just the right proportions, the discounted family ticket prices offered by the Trust do make travelling with a family much more affordable. But that’s besides the basic principle. According to the National Trust’s annual review financial summary for 2005-2006, admission fees account for just £12.4 million of the £337.2 million total revenues – just under 4%. This proportion is not as low in the case of the NTS, but the figure begs the question: how can they be so low? The answer is simple; the prices are set to make the costs of membership all that more inviting. The National Trust boasts of membership exceeding 3.4 million. From the NTS’ website:

The National Trust for Scotland is the conservation charity that protects and promotes Scotland’s natural and cultural heritage for present and future generations to enjoy. With over 270,000 members it is the largest conservation charity in Scotland and it depends for its support on donations, legacies, grants and membership subscriptions.

That massive membership cries testament to the injustice of the National Trusts’ admission fees. Claiming to be an organisation run for the benefit of everyone, in truth the Trusts offer the preservation of the nation’s gardens, collections, stately homes, castles and sundry for the benefit of those who can afford the membership costs. In principle, through the National Trust Acts 1907-1971 which grant the singular right of the charities to hold lands in perpetuum, by declaring them inalienable, every member of the nation has paid their dues to the Trusts, by the foregoing of the inheritance taxes on National Trust lands which often directly precipitated their acquisition in the first place.

Whilst few would quibble with the way in which the National Trust and the National Trust for Scotland conduct their business, the issue of funding is in need of some redress. The Trusts’ current position on admission fees actually limits access to certain sections of the public, for the sake of gaining increased revenues through membership fees. Although membership offers good value for money for the regular daytrippers, it does little to assuage the image of elitism the Trusts project to the poorer sections of society.

Skype’s revealing customer policy

July 22, 2006 Criticism
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Apparently, getting what you paid for isn’t necessarily the name of the game any more. Although I was well aware of it at the time of purchase, no niggly smallprint or obligatory T&C which no one reads hid this caveat, it still comes as something of a surprise to be informed that something I paid for disappeared if I don’t use it. In my personal experience, Skype hasn’t done itself many favours in terms of maintaining a decent service. Certainly, it ‘does what it says on the tin’ the majority of the time, indeed it was only as I decided to test Skype’s SkypeOut feature (which worked handsomely, to the company’s credit) that I came across this email. This quote, in particular, amused:

You’re receiving this email around 30 days before your Skype Credit balance expires. Skype Credit expires 180 days after your last purchase or SkypeOut call. If you’re not using your balance we need to expire the credit sooner or later to comply with normal business accounting rules. Not very exciting, but true.

Even in today’s confused business world, where caveats and charges are hidden inexplicably from view, the very idea that Skype feels it obliged to rip its customers off in order to comply with ‘normal business accounting rules’ is staggering. From my meagre experience with mobile phone companies, this would appear to be anomalous to their standard practice. I have never been informed by PayPal that my account would be emptied because I haven’t used my funds, nor indeed have I come across such a statement from any of the other myriad of online services who use an online account system such as theirs.

Perhaps Skype would be well advised to comply with normal business operating rules instead of focusing on using cunning and thievery to earn themselves a few dollars. Take the much maligned Linux version of their program; the current official release still stands at version 1.2.0.18, released October 25, 2005. To their credit, the 8 months spent working up to the release of version 1.3 BETA on June 28th was not wasted, with full ALSA support, better chat features and numerous bugfixes, but this has not prevented issues with the ALSA sound system causing lockups: this is still just a BETA release. To suggest that this is symptomatic of Skype’s overall work ethic would be unfair; the Windows version of the program has come on leaps and bounds over the past 12 months, though it should be mentioned that many bugs at times seemed to have been put aside (such as memory leaks in the program, particularly in multi-user chats, or users in a person’s contact list disappearing sometimes at will) whilst new features such as video calls were scripted in.

No doubt being the most famous name in the game, Skype have found it difficult to maintain a lead, with sustained efforts to introduce all the features users demand whilst ensuring the package is solid and generally bug-free, and the service has maximum availability and quality. Nevertheless, it seems Skype’s “not very exciting” excuse for some small scale pilfering is an unnecessary blemish on the company’s otherwise fairly decent track record. Now, time to make some long distance calls to Tristan de Cunha…

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